At vueezehughugsocks.org, we want customers to feel comfortable and confident when ordering Vueeze™ HugHug Animal Socks. This policy explains how returns and refunds are handled.
Return Eligibility
Customers may request a return within 30 days of delivery. This time frame allows you to receive the product and determine whether it meets your expectations for fit and comfort.
To be eligible for a return:
The return request must be made within 30 days of delivery
The product should be in reasonable condition
Original packaging should be included where possible
Returns that do not meet these conditions may be reviewed on a case-by-case basis.
How to Request a Return
To initiate a return, please contact our support team before sending any items back.
Email: [email protected]
When contacting support, please include:
Your order number
The email address used at checkout
A brief reason for the return
Our team will provide instructions on how to proceed once your request is reviewed.
Refund Process
After the returned item is received and inspected, eligible refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider or bank.
Shipping fees, if applicable, are generally non-refundable, unless required by applicable consumer protection laws.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item or option, you may place a new order after completing the return process.
International Orders
For orders shipped outside the United States, return shipping costs, customs duties, or taxes may apply and are typically non-refundable.
Contact Information
If you have questions about returns or refunds, please contact us at [email protected]. Our support team will be happy to assist.